Life strategies for:
Health & financial strategies
Organizational strategies
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Customer service
When comedian Rodney Dangerfield jiggles back and forth and delivers his famous line, “I get no respect,” most people respond with a knowing grin. Perhaps that’s because so many of us can identify with his protest. Respect and common courtesy are amenities everyone needs and deserves, and yet frequently do not get. Everyone wants to be treated fairly and with dignity, and today’s Customers are no exception.
Although they may not always say it, Customers, like each of us, are affected by rudeness, lack of attention, and/or lack of respect. Unfortunately, once the damage is done, we may not know it until it is too late. In fact, one survey found that only 2% of unhappy Customers complained, while 34% quietly switched to a different product. Courteous and efficient Customer Service is critical to the success of any organization.
Customer Service is anticipating and meeting others’ needs. It is the recognition that people want and deserve help, support, consideration, and respect. Customer Service means satisfying your Customers. This program will assist you in providing those activities that meet and exceed the expectations of your customers, and that result in enhanced customer satisfaction.
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Group Sessions |
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- Materials in both written and audio format
- 5 - 1 hour one-on-one sessions or 5 - 45 minute telephone sessions
- Pre-and-post test, along with assessments during the sessions
- Certificate of completion
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- Materials in both written and audio format
- 5 - 1.5 hour sessions for participants
- Pre-and-post test, along with assessments during the sessions
- Certificate of completion
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